Check Out the Results of our Training Needs Survey Autumn 2014!

The feedback from Dungarvan Enterprise Centre’s Training Needs Survey for autumn 2014 has been astoundingly helpful and informative. Through customer comment and feedback Dungarvan Enterprise Centre has received an abundance of constructive advice which it plans to implement into its programme immediately.

Dungarvan Enterprise Centre discovered that close to 55% of respondents had not availed of a course in our Centre during the past six months with the prevalent reason being due to a lack of relevancy. Dungarvan Enterprise Centre plans to combat this finding by striving to bring the businesses of Dungarvan and West Waterford the most relevant courses. This will be achieved by open communication with business owners and by researching and staying on top of evolving trends in business.

Encouragingly, a massive 97.87% of respondents said they would take a course at Dungarvan Enterprise Centre in the next six months if they thought it was relevant to their business.

Comments under this section also praised Dungarvan Enterprise Centre as a “Great place to learn” and an “Excellent service that is easily accessible”.

As well as that encouraging statistic, we also found that 68.88% of respondents had no difficulty applying courses held at Dungarvan Enterprise Centre to their business. As 26.67% of the respondents were inapplicable to this question, only 4.4% found our courses difficult to apply to the day-to-day running of their business.

Other areas that were suggested by respondents through the comment section indicated an interest in upskilling regarding business plans, health and safety, sourcing new clients, office administration and filing minute taking, and project management.

The comments section also revealed many business owners would appreciate the creation of a networking forum to combat the isolation of working alone. Dungarvan Enterprise Centre is currently putting together an e-commerce forum. This would allow businesses that sell online or wish to do so, the opportunity to learn from each other in a peer-to-peer environment and benefit from each other’s expertise.

We also learned some very interesting statistics on where respondents find information about Dungarvan Enterprise Centre. Email is proving our most effective tool of communication with 83.3% of respondents finding information on us here. Our website (31.25%) and Social Media (20.83%) are also proving strong sources of information.

Overall, we are delighted with the findings and feedback of our Training Needs Survey for autumn 2014. 93.75% of respondents believe Dungarvan Enterprise Centre keeps up to the date with current trends while 97.87% said they would take a course at Dungarvan Enterprise Centre in the next six months if they thought it was relevant to their business.

Further feedback to highlight that Dungarvan Enterprise Centre was meeting customer demands was also revealed in the final comment section where respondents stated: “All evidence points to best practice”, “All courses (and above) show that DEC are up to date with current trends”, and “Notices of upcoming events show the level of commitment DEC has in the business community”.

With the information gained from this survey, Dungarvan Enterprise Centre looks forward to implementing your feedback in our bid to bring you the most relevant and necessary courses and training in the business world for 2015. 

If there is a specific area you would like us to help you please do not hesitate to contact us by phone or email, at 058 23598 or dungarvanec@gmail.com. Or if you know somebody who you think could benefit from what we do, don’t hesitate to send them our way.